Returns Policy

Heat Press Uk sell industrial machinery to businesses only, as all our products on our web site and on eBay are sold for the sole purpose of making money. and enhance your business. our terms and conditions are set out f or business to Business transactions only. Our products are are not consumer products. although we do not require any confirmation or request any proof that the buyer is a business, our products we sell on our web site and eBay are of commercial status,


7 Day return policy
We offer a 7 Day return policy, if you decide the item you have received is not what you had expected, or you miss judged your order, we will take back your purchase, less 30% fee handling fee postage is at your expense – 7 days starts from the date of you receiving your item, and ends at midnight on the 7th day, goods MUST be returned in original packaging, with manuals, installation CDs, power leads. Sublimation ink, Pigment ink, cannot be returned once installed, as these have no reseller value once opened. if however you receive your goods, and there is a problem, in that the item is not working, we will offer a replacement part, or a replacement item. You must inform us within 24 hours via email of receiving your item, of any damage or non functioning order of your purchase,

During the period of your warranty Tampering, altering any part of the concealed parts of your products, would deem/void the product warranty by us Void, this includes removing any electrical covers, opening, and tampering with elements, modifications to any part of the machine.

After 7 Days
Your purchase is warranted for parts only, (excluding parts below) which take effect from the date of delivery, all parts are Warranted by us, Should your purchase develop a fault , you should in the first instance contact us, we will diagnose the problem, and inform you of what to do. should you wish to return the product for repair, this can be done free of charge, you only pay the postage both ways. ( uk and international) all parts must be returned before we dispatch replacement parts, once we receive the defective part we will send replacement. if it is deemed that the problem/fault is caused by the user, we will invoice you for the part we are unable to replace/exchange any part without receiving the defective part first..

Parts not warranted or Limited warranty

Because of the nature of certain parts, we are unable to warranty these for 12 months, we can warrant the for certain time, see each items details

Mug elements:
30 day warranty, because the nature of this part, and is a renewable wear and tear part, which should be replaced after the recommend amount of mugs press.


Printers:
All Epson, Virtuoso & Ricoh printers have a 12 month warranty from the date of purchase provided by the manufacturer, providing genuine Epson or Ricoh brand inks have been used. If your printer has used Sublimation inks, this will invalidate the 12 month manufacturer warranty.


Cap element:
30 day warranty, because the nature of this part, , and is a renewable wear and tear part, which should be replaced after the recommend amount of mugs press.

Plate element:
30 day warranty, because the nature of this part, and is a renewable wear and tear part, which should be replaced after the recommend amount of mugs press.

Fuses no warranty